Last Updated: [1-january-2025]

At Nexora Hub, we aim to deliver your favorite gadgets quickly and safely, no matter where you are. Please review our shipping policy to understand how we process and ship your orders.

Order Processing

• Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has been shipped, along with tracking information.
• During peak seasons or sales events, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

We offer worldwide shipping to most countries. Shipping costs and estimated delivery times will be calculated at checkout based on your location.

Estimated Delivery Times:

• United States & Canada: 7-12 business days
• Europe: 10-15 business days
• Australia & New Zealand: 10-15 business days
• Asia: 8-14 business days
• Rest of the World: 12-20 business days

Free Shipping:

• We offer free standard shipping on orders over [50$].
• Orders below this threshold will incur a shipping fee based on your location.

Note: Delivery times are estimates and may vary due to customs, local postal services, or unforeseen delays.Tracking Your Order

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order through the courier’s website or directly on our Order Tracking page.
• Please allow 2-3 days after shipping for tracking information to update.

Customs, Duties & Taxes

• Nexora Hub is not responsible for any customs fees, duties, or taxes applied to your order.
• All charges imposed during or after shipping (such as tariffs, taxes, or customs fees) are the responsibility of the customer.
• We recommend checking your country’s import policies if you're unsure about potential charges.

Shipping Delays

While we strive to deliver your order on time, delays may occur due to factors beyond our control, including:

• Customs processing
• Natural disasters or weather conditions
• Global shipping disruptions

If your order is significantly delayed, please contact us at support@nexorahub.com, and we’ll assist you in resolving the issue.

Lost or Stolen Packages

• Nexora Hub is not responsible for lost or stolen packages confirmed to be delivered to the provided address.
• If your tracking information shows that your package was delivered but you haven’t received it, please check with neighbors or your local post office.
• For further assistance, contact us at support@nexorahub.com.

Incorrect Shipping Information

• Please ensure your shipping details are correct before placing your order.
• If you realize there’s a mistake, contact us within 12 hours at support@nexorahub.com.
• Orders shipped to an incorrect address due to customer error cannot be refunded or reshipped without additional shipping fees.

Questions?

For any shipping-related questions, feel free to reach out to our support team at support@nexorahub.com. We’re here to help! 🚚✨